Our office and phone lines will be closed on Wednesday. We will be contactable via email and our online form.
Before we can begin work on your conveyancing matter, we need to complete our client onboarding and due diligence checks.
From 1 July 2026, conveyancing and legal practices providing certain property services are subject to new Anti-Money Laundering and Counter-Terrorism Financing obligations. These requirements include checking and verifying the identity of clients, confirming who we are acting for, and obtaining certain information about the transaction. This is now a standard part of the conveyancing process.
We use InfoTrack to assist with the onboarding process.
Verification of Identity, often called VOI, is the process of confirming that you are who you say you are.
This is required for conveyancing transactions in Tasmania. It helps protect you, us, and the property system from fraud and identity misuse.
You will receive a secure InfoTrack link asking you to provide identity documents and complete the verification process.
Depending on your circumstances, you may be asked to provide documents such as:
Please use the secure InfoTrack link to complete this process. Do not email identity documents to us.
The Know Your Customer onboarding form helps us collect the information we need to understand who we are acting for and the nature of the transaction.
This is now a standard part of the conveyancing process.
The information requested will depend on the type of client and transaction.
If you are acting in your personal capacity, we will usually need information such as:
For some matters, we may also need information about the source of funds or source of wealth connected with the transaction.
If a company is involved, we may need information such as:
A beneficial owner is usually a person who ultimately owns or controls the company.
If a trust is involved, we may need information such as:
Trust structures can require additional checks, so please provide all requested information as soon as possible.
Complex beneficial owner checks will result in additional legal costs.
In some matters, we may need to ask about the source of funds or source of wealth.
Source of funds means where the money for the transaction is coming from. For example:
Source of wealth means how the funds or assets were originally built up. For example:
Not every matter will require the same level of information. We will let you know if anything further is needed.
The Client Authorisation Form is required for conveyancing transactions in Tasmania.
This form authorises us to act on your behalf in the conveyancing transaction. It allows us to complete certain steps as your legal representative, including providing required certifications and signing conveyancing documents such as the Transfer of Land form.
By signing the Client Authorisation Form, you confirm that:
We cannot act on your behalf in the conveyancing transaction unless the Client Authorisation Form has been completed.
Our Costs Agreement sets out the basis on which we will act for you, including our fees, standard charges, likely disbursements, and key terms of engagement.
Please read the Costs Agreement carefully.
We cannot commence work on your matter until our Costs Agreement has been accepted.
Acceptance may be by signing the Costs Agreement or confirming your acceptance in writing, depending on the process we have provided to you.
These steps are not just administrative. They are required so that we can:
Unless we have told you otherwise, onboarding must be completed within 7 days.
If your contract has important dates or conditions due soon, you should check those dates carefully. We are unable to commence work, review your contract, diarise key dates, or take steps on your behalf until onboarding is complete and we have confirmed that we are able to act.
Once we receive your completed onboarding information and acceptance of our Costs Agreement, we will review the information provided.
If anything further is required, we will let you know.
Once onboarding is complete and we are satisfied that we can act, your matter will be assigned to one of our file managers. They will review your contract, send you an email summarising any relevant conditions and key dates, and let you know the next steps.
If onboarding is not completed, we may be unable to act for you.
If required information is not provided, or if there is resistance to providing information required for customer due diligence, we may also need to consider whether further compliance steps are required, including whether any reporting obligations arise.
If you have trouble completing the InfoTrack link or are unsure what information to provide, please let us know.