Our office and phone lines will be closed on Wednesday. We will be contactable via email and our online form.
- Launceston, TAS, 7250
- Mon to Fri 9.00 am to 5.00 pm
- 03 6331 5500
- info@sproal.au
Verification of identity
Why VOI is required
As a law firm, we’re required to verify the identity of our clients to the required standard. VOI is a process to ensure that people involved in a property transaction are who they claim to be. VOI aims to mitigate the risks of identity fraud and unauthorised or fraudulent land transactions. By verifying the identity of parties involved (e.g., buyers and sellers), we can help ensure the integrity of the transaction.
You can find further information here.
What is VOI?
VOI is the process of checking someone's identity makes sure that a person is real and they are who they say they are. It means that when someone provides proof (like a photo in a passport or driver's license), it matches the person you're talking to.
Two ways to complete VOI
Option 1: Remotely
Complete your verification online using your smartphone or computer at a time that suits you. You'll be guided through the process of scanning your identification documents and taking a selfie to verify your identity. An InfoTrack fee of $45 per person applies. This fee will be included on our invoice.
Option 2: In-person
Attend our office by appointment (book here), where a member of our team will verify your identity and original identification documents. Your verification will still be completed using the InfoTrackID platform during your appointment. An InfoTrack verification fee of $45 per person, together with our professional fee of $99 per person (or the amount stated in our estimate) for attending to the in-person verification, processing the verification and associated administration, will be included on our invoice. No payment is required at the time of your appointment.
Documents you will need to complete VOI (either remotely or in-person)
For a full list of other acceptable documents, please see here.
Most of our clients complete VOI using the following documents:
- Passport + drivers licence; OR
- Drivers licence + birth certificate + Medicare card.
If your name has changed, you will also need your marriage certificate or change of name certificate.
Tip: if you're uploading a copy of a Tasmanian drivers licence, put it on a dark surface when you take the photo.
Completing VOI via InfoTrackID on your computer
Completing VOI via InfoTrackID on your mobile
How to complete remote VOI via InfoTrackID
For many of our clients, balancing work and family makes visiting our office during regular business hours impossible. That's why we offer a remote identity verification system through InfoTrackID.
Described as a "digital and secure VOI solution accessible anytime, anywhere," InfoTrackID lets you easily and securely upload your identity documents from the convenience of your mobile or computer. At the onset of your matter, we'll provide you with a link to this user-friendly platform. Once you've submitted your documents, our team will verify your identity.
Need help?
We recommend that you first try completing your Verification of Identity remotely using InfoTrackID, as it is usually the quickest and most convenient option. If you experience any difficulties or would prefer to complete your verification in person, please contact our office on 03 6331 5500 to arrange an appointment. We will be happy to assist.